Staying at a Hotel (Beg)


Students will discuss the experience of staying at a hotel.
Student Level: 
Unit Group: 
General Business - Trips

Warm Up (5 mins)

What was the best hotel you have ever stayed at?

Why did you like the hotel?


Listening (5 mins)

Listen to the audio and answer the questions.

1) What does the speaker say about the rooms at the Royal Oakes hotel?

a) they are warm

b) they are large

c) they are comfortable

2) Which of the following facilities does the hotel have?

a) tennis courts

b) swimming pool

c) guest parking

3) What does the hotel restaurant serve?

a) buffet breakfast

b) italian food

c) ala carte dinner


Reading Comprehension (10 mins)

Read the following article.

Which of the items on the list are important for you? Which are not important?

Grammar (5 mins)

Questions with "Do" and "Does"

To make a question in English about routine activity or conditions we often use "Do" or "Does".

These words are usually put at the beginning of the question (before the subject).


Do / Does




I / you / we / they

eat / have / buy / like

cereal for breakfast


he / she / it

Change the following statements into questions.

1) Every hotel room has free wifi.

2) The restaurant opens for breakfast and dinner.

3) The hotel has a free shuttle bus service.

4) The housekeeping maids clean the rooms every morning.

5) The reservation clerks accept phone reservations.

Vocabulary (5 mins)

Room FeatureHotel Amenity
hair dryer sauna swimming pool fitness room
queen size bed ocean view games room writing desk

Which of the above words describe a "room feature" and which describe a "hotel facility"?

Put them into the correct columns.

Try to brain storm other words that describe things you might find in a hotel.

Role Play (15 mins)

Junko:Hello. I would like to check in.
Hotel Staff:Do you have a reservation?
Junko:Yes. It's in the name of Junko Kobayashi.
Hotel Staff:OK, I've found your reservation. A single non-smoking room for two nights. Here is your room key.
Junko:I have a couple of questions. Does the hotel provide a complimentary breakfast?
Hotel Staff:Yes we do. A full buffet breakfast service is available between 7am and 9.30am every morning.
Junko:Terrific. Do you have a fitness room or a swimming pool?
Hotel Staff:Yes, we have both. The fitness room is open 24 hours. The swimming pool is open to guests between 8am and 10pm.
Junko:I'll need to use my laptop computer to do some work. Do all the rooms have internet access?
Hotel Staff:Yes, they do. There is a wi-fi password in your room information documents.
Junko:Thank you very much.
Hotel Staff:My pleasure. Enjoy your stay Ms Kobayashi.

Try the role play again. This time imagine that you are checking into a different hotel after you made an online reservation. Confirm with the staff that the hotel and the hotel rooms have everything you need.

Extension Activity

How are Japanese "business hotels" different from Japanese "traditional hotels" (called ry-okans)?


Review and Quiz (5 mins)

Do you have any questions about this lesson?

What did you learn today?

Did you learn any new vocabulary or expressions?

Ask your instructor for tips on how you can improve your English.

Finally, don't forget to take the quiz after all your lessons are finished today.

Thank you !